Refund and Return Policy
Thanks for shopping with us. We're grateful that you enjoy buying the excellent goods we make. However, we also want to make sure that your time spent discovering, evaluating, and purchasing our items is enjoyable. Please note that your purchases from us are subject to terms and conditions, just like any other buying experience. The most important thing to understand is that by placing an order or completing a purchase at any of our websites (https://www.aromaparc.com), you agree to the terms set forth below and within our Aromaparc, Inc. General Terms and Conditions of Sale ("Terms and Conditions").
We may refuse or cancel any order and limit order quantity at our sole discretion. We may also require additional qualifying information before accepting or processing any order. Once we receive your order, we'll provide you with an email order confirmation. However, your receipt of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. We reserve the right at any time after receiving your order to accept or decline your order for any reason. If we cancel an order after you have already been billed, we will refund the billed amount.
All orders are automatically processed on our end and sent for shipment as soon as they are placed. Unfortunately, during this process, we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we cannot do it free of charge after a certain point. Therefore, we strictly adhere to the following cancellation policy:
- If you cancel your order at least one day before it has been shipped, your order will be canceled free of charge. Even if you are charged, we will refund the full price and shipping cost, if applicable.
- If you cancel your order after it has been shipped, please follow our Return Policies. The cancellation will have to be treated as a Return with all applicable fees.
- Orders which are refused at delivery will be assessed all of the applicable fees listed above - including restocking, cancellation, and other applicable fees.
Inspection Return Policy: We are confident that you will be pleased with the product you purchase from us. That's because we go to great lengths to make sure they're developed and made specifically for you. We recognize, however, that a product may not always meet your expectations. In the unusual event that this occurs, please consider the following rules for returning a product:
- Under the standard policy, you have seven calendar days to inspect and decide whether you want to return it from the date you received it,
- You have to show, via photos or video, that there is, in fact, a defect or nonconformity with our product to support your rejection, and
- Only items that have been purchased directly from our websites can be returned to us. Our products purchased through other retailers must be returned per their respective returns and refunds policy.
For Cause Return Policy: In some cases, we know it may take longer than seven calendar days for you to find out whether our products meet your expectation. If this applies to you, please consider the following rule when returning a product after you received it for seven calendar days:
- Under the show-cause policy, you have 30 calendar days to return an item from the date you received it.
- You have to show, via photos or video, that there is, in fact, a defect or nonconformity with our product, and such defect or nonconformity substantially impaired the value and functionality of the product, and
- You have to justify why you had not discovered a substantial defect or nonconformity within seven calendar days.
No Cause Return Policy: We know life is complicated, so we go above and beyond for our customers. As such, we offer a no cause return policy. If you hope to take this option, please consider the following rule:
- Under the no cause policy, you have 30 calendar days to return an item from the date you received it, and
- You are responsible for any return shipping cost.